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AXA Motor Claim Service Guarantee |
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As one of the top three motor insurance companies in Singapore, AXA Insurance ensures you can use your private car with minimum delay after an accident.
We GUARANTEE…
For Car Body: survey & repairs authorisation within 24 hours
For Car Windscreen: replacement within 8 hours after authorization and subject to the immediate availability of the windscreen and necessary parts |
If we fail to deliver our promise…
You will receive an AXA premium discount voucher for your next purchase of any Personal Lines general insurance policy from AXA Insurance Singapore Pte Ltd:
- For Car Body Repairs - S$400 voucher*
For Car Windscreen Replacement - S$100 voucher*
*This voucher is valid for one year from the date of issue and is non-transferable. It can only be used once
to offset premiums for one or several AXA personal lines general
insurance policies. The voucher shall not be exchangeable for cash. Any
unutilised amount of this voucher shall be forfeited and is not
refundable. The terms of this voucher may be changed by AXA at any time
without notice.
In addition
• we will double the sum insured for the Policyholder's Motor Personal Accident (PA) cover for the remaining period of the motor insurance policy for the vehicle concerned
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TERMS & CONDITIONS |
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- These Guarantees are applicable if….
- You are a policyholder and covered under an AXA Private Motor Car insurance policy at the time of car repair or windscreen replacement
- For Car Body Repairs
- You must use an AXA Premium Workshop for accident repairs.
- You are also entitled to the Guarantee if you are insured under the following AXA motor insurance schemes and your car is repaired at these distributors’ workshops:
Honda (Kah Motor Co. Sdn. Bhd.)
Chevrolet (Alpine Motors & Starsauto Pte Ltd)
Alfa Romeo (Euroautomobile Pte Ltd)
- For Car Windscreen Replacement
- You must use any of the AXA Premium Workshops for your windscreen replacement claim
- e-Claims Notification
Before you begin our e-Claims Notification, have you done the following?
1. Read our claims procedure in our website.
2. Notify your agent/broker immediately of the claim or call us at our hotline no. 1800 8804 741 for further notice.
If you have done so, you may proceed to file your e-Claims.
- Your vehicle is sent to the motor workshop from Mondays to Fridays between 9.00am to 4.00pm (excluding Saturdays, Sundays & Public Holidays)
- You
have fully paid your motor insurance premium for the car and there are
no outstanding liabilities on the applicable motor insurance policy
- We have received all necessary documentation including the Singapore Accident Statement (SAS)
- Your claim is not subject to Total Loss (whether actual or constructive) consideration
- No further investigations on your claim under your insurance policy is required
- The
Guarantee is applicable only with respect to the specified service
standards, and does not apply to any other subject matter including
quality of repairs or workmanship. AXA does not provide any
representations or warranties whatsoever.
- AXA shall
have sole and absolute discretion in deciding all matters arising out
of or connected to this Guarantee (including entitlement to and quantum
of any awards hereunder or the substitution thereof), and such decision
shall be final and binding on all parties. You agree to fully abide by
AXA's decision and not to dispute such decisions in any respect.
- All
terms and conditions including any benefits provided under this
Guarantee are subject to change by AXA at any time without notice.
- This Guarantee is effective from 1 July 2007 and is determinable at any time without notice at AXA’s discretion.
Source: AXA Website
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Click Here to get a motor insurance quotation for your car.
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