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China Insurance Motor Insurance Claim Process PDF Print E-mail

Accidents 

(A) At the accident scene
 
  • Please complete Part 1 of the Singapore Accident Statement (SAS) under Vehicle A;
  • To get the other driver to fill up his version of the accident on the same SAS, under Vehicle B, and sign on the Statement accordingly;
  • As the SAS form is carbonised, a copy of the SAS should be given to the driver of the other vehicle whilst retaining the other copies;
  • Upon completion of Part 1 of the SAS, please proceed to complete Part 2;
  • Upon completion of both Parts 1 and 2, please bring the SAS form to the Motor Accident Reporting Centre.

    ** If your vehicle cannot be driven, please contact our authorised workshops.

    ** In the event the SAS form is not available at the scene of accident, please take note of the following;
    1. Registration Number / License Plates of all vehicle(s) involved.
    2. Name(s), Address(s), Contact No(s), Make of Vehicle(s) and Insurance Companies of all vehicle(s) involved.
    3. If possible, take photographs at the scene of the accident.
    4. If there are witnesses available, please note down their Names, NRIC Numbers, Addresses and Contact Numbers.
**

Please note that under the following circumstances, a police report must be lodged first:
a) When there is injury to any parties (drivers, passengers or pedestrians, including cyclist);
b) When the accident involves a government vehicle or damage to government property;
c) When the accident involves a foreign vehicle;
d) When the accident involves “parked and found damaged”;
e) When it involves a “hit and run”.

 

**

If your vehicle is involved in an accident with another vehicle in Malaysia, please report the accident to the local authorities. In the event the vehicle can no longer be driven, please ensure your vehicle remains within sight and contact our Malaysian Workshop to tow your vehicle to their workshop. You may contact us at 6389 6116 (Claims Department) for assistance.

  

In addition to the above, please take note of the following for accidents occurring in Malaysia

  • If the accident involves a Malaysia registered vehicle in Malaysia, please report the accident at our office in person, bringing along a copy of the Traffic Accident Report lodged in Malaysia and other relevant documents from the local authorities(if available);
  • For accidents with Singapore registered vehicles in Malaysia, please proceed to the Motor Accident Reporting Centre, bringing along a copy of the Traffic Accident Report lodged in Malaysia and other relevant documents from the local authorities(if available);
   
(B) At Motor Accident Reporting Centres
 
  • With effect from 1st January 2006, our policyholders are required to e-file their motor accident report within 24 hours of the accident (before any repair) at the following centers :

    All Our Authorised Workshops* Applicable for all types of coverage taken up by policyholders
    Distributors Applicable only to vehicle to be repaired by them under Autoexcel (Non-Autosafe) Scheme coverage taken up by policyholders
    China Insurance, Claims Dept *
    105 Cecil Street The Octagon
    20th Floor
    Applicable for all types of coverage taken up by policyholders
    * Vehicle must be present at the time of e-filing
  • Following the motor accident reporting, you would also be required to decide, within 14 days, if you would be claiming under your own policy or against the third party. [Please note that you will only be able to claim under your policy if your coverage is Comprehensive]
   
(C) At the Workshop
 
  1. If you are claiming under your policy (Own Damage (OD) Claim):
    (For Comprehensive Coverage Only)

    Depending on the terms of the policy, you may choose to bring your vehicle either to the authorised distributor or our authorised workshops (Auto-Safe Plan). For vehicles insured under the Auto-Safe Plan, it is compulsory that the vehicle be sent to our authorised workshop for repairs. Excess may be applicable. The distributor or workshop would handle the claim on your behalf by submitting a preliminary estimate of the repairs to our office. Following an inspection by our surveyor (on a case by case basis), we shall proceed to authorise the distributor/workshop to carry out repair works accordingly. A list of our authorised workshops is available here.

  2. If you are claiming against the insurer of the Third Party:

    You may appoint workshops from our authorised list or your preferred workshop to handle the claim on your behalf. Please note that if you should choose this option, you will not be able to revert to your own insurance policy for indemnity [Please refer to General Condition 5 (b) of your Policy Jacket].

    ** In the event you receive a third party claim from the owner of the other vehicle(s) or his/their appointed representative, please contact us @ (65) 6389 6116 and forward the documents received to our office immediately upon receipt of the documents.

 

Theft of Vehicle 

 

  • If your vehicle is stolen, please lodge a police report immediately and forward the police report to our office as well as your hire-purchase company (if relevant) immediately. Similarly, if your vehicle is stolen in Malaysia, you are required to report to the local authorities as well as the Singapore Police Force upon return to Singapore.
  • Investigation would be conducted accordingly.


Windscreen Damage

 

  • In the event of a windscreen damage, depending on the terms of your policy, you may choose to bring your vehicle to the authorised distributor or our authorised workshop (Auto Safe Plan). For vehicles insured under the Auto-Safe Plan, it is compulsory that the vehicle be sent to our authorised workshop for repairs. An excess may be applicable. The distributor or workshop would handle the claim on your behalf by submitting a preliminary estimate of the repairs to our office for assessment. We shall then proceed to authorise the distributor/workshop to carry out repair works accordingly.

 

 Source: China Insurance Website

 
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