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China Insurance Motor Insurance Claim Process |
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Accidents
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Please note that under the following circumstances, a police report
must be lodged first:
a) When there is injury to any parties (drivers,
passengers or pedestrians, including cyclist);
b) When the accident involves
a government vehicle or damage to government property;
c) When
the accident involves a foreign vehicle;
d) When the accident involves
“parked and found damaged”;
e) When it involves a “hit and run”.
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If your vehicle is involved in an accident with another vehicle in
Malaysia, please report the accident to the local authorities. In
the event the vehicle can no longer be driven, please ensure your vehicle
remains within sight and contact our Malaysian Workshop to tow your
vehicle to their workshop. You may contact us at 6389 6116 (Claims Department)
for assistance.
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In addition to the above, please take note of the following for
accidents occurring in Malaysia
- If the accident involves a Malaysia registered vehicle in
Malaysia, please report the accident at our office in person, bringing
along a copy of the Traffic Accident Report lodged in Malaysia and
other relevant documents from the local authorities(if available);
- For accidents with Singapore registered vehicles in Malaysia,
please proceed to the Motor Accident Reporting Centre, bringing along a
copy of the Traffic Accident Report lodged in Malaysia and other
relevant documents from the local authorities(if available);
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- With effect from 1st January 2006, our policyholders are required to e-file
their motor accident report within 24 hours of the accident (before any repair)
at the following centers :
| All Our
Authorised Workshops* |
Applicable for all types of
coverage taken up by policyholders |
| Distributors |
Applicable only to vehicle to be repaired by
them under Autoexcel (Non-Autosafe) Scheme coverage taken up by
policyholders |
China
Insurance, Claims Dept *
105 Cecil Street The Octagon
20th Floor
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Applicable for all types of coverage taken up by
policyholders |
| * Vehicle must be present at the time of
e-filing |
- Following the motor accident reporting, you would also be required to
decide, within 14 days, if you would be claiming under your own
policy or against the third party. [Please
note that you will only be able to claim under your policy if your coverage is
Comprehensive]
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- If you are claiming under your policy (Own Damage (OD)
Claim):
(For Comprehensive Coverage Only)
Depending on the terms of the policy, you may choose to bring your
vehicle either to the authorised distributor or our authorised
workshops (Auto-Safe Plan). For vehicles insured under the Auto-Safe Plan,
it is compulsory that the vehicle be sent to our authorised workshop for
repairs. Excess may be applicable. The distributor or workshop would
handle the claim on your behalf by submitting a
preliminary estimate of the repairs to our office. Following an inspection by
our surveyor (on a case by case basis), we shall proceed to authorise the
distributor/workshop to carry out repair works accordingly. A list of
our authorised workshops is available here.
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If you are claiming against the insurer of the Third Party:
You may appoint workshops from our authorised list or your preferred workshop
to handle the claim on your behalf. Please note that if you should choose this
option, you will not be able to revert to your own insurance policy for
indemnity [Please refer to General Condition 5 (b) of your Policy
Jacket].
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In the event you receive a third party claim from the owner of the
other vehicle(s) or his/their appointed representative, please contact
us @ (65) 6389 6116 and forward the documents received
to our office immediately upon receipt of the documents. |
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Theft of Vehicle
- If your vehicle is stolen, please lodge a police report
immediately and forward the police report to our office as
well as your hire-purchase company (if relevant) immediately. Similarly, if your
vehicle is stolen in Malaysia, you are required to
report to the local authorities as well as the
Singapore Police Force upon return to Singapore.
- Investigation would be conducted accordingly.
Windscreen Damage
- In the event of a windscreen damage, depending on the terms of your policy,
you may choose to bring your vehicle to the authorised distributor or our
authorised workshop (Auto Safe Plan). For vehicles insured under the
Auto-Safe Plan, it is compulsory that the vehicle be sent to our authorised
workshop for repairs. An excess may be applicable. The distributor or
workshop would handle the claim on your behalf by submitting a preliminary
estimate of the repairs to our office for assessment. We shall then proceed to
authorise the distributor/workshop to carry out repair works accordingly.
Source: China Insurance Website
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