When you are hospitalised, if your hospital can obtain a letter of guarantee from your insurer, you can reduce the amount of your upfront payment to the hospital.
With effect from July, all AIA policyholders under the Medisave-approved Integrated HealthShield plans can request for an AIA Letter of Guarantee from these restructured hospitals.
- Alexandra Hospital
- Changi General Hospital
- Khoo Teck Puat Hospital
- National University Hospital
- Singapore General Hospital
- Tan Tock Seng Hospital
- Singapore National Eye Centre
The LoG can be generated instantly and issued by the hospital staff on behalf of AIA, and the hospital may waive the deposit required for the admission.
Processing of Essential benefits with HealthShield Policy
With immediate effect, when HealthShield customers’ claims are received from the medical institutions, if the customer has an Essential rider, AIA will assess and process both the HealthShield and the Essential rider concurrently. What this means is that AIA will settle the cost of the admission/treatment with the medical institution, resulting in a truly paperless, cashless and hassle free settlement.
I am glad that such enhancement finally come true. For years, It has been ridiculous that client has to file manual claim for riders of Medisave-approved Integrated Insurance Plans even when the basic policy has been approved.
I hope other insurers who have not done so will catch up soon.