The GIA and PIAM (the Malaysian insurance association) have agreed on a set of procedures for third party property damage insurance claims across borders, for accidents happening on or after 1 July 1998.

In the event of such claims against an insurer from across the Causeway, motorists are advised to seek recourse directly with the insurer concerned by submitting the following documents (via registered mail if original documents are sent) :-

a. Claimant’s Vehicle Registration Card (photocopy)
b. Claimant’s Certificate of Insurance, Cover Note or Policy Schedule (photocopy)
c. Claimant’s Identity Card (photocopy)
d. Claimant’s Police Report
e. Police Sketch plan and key (if available)
f. Result of Police Investigation (if available)
g. Proof of Losses incurred – Adjuster’s Report with original photographers – Repair bill & Proof of Payment – Rental car bill (if car rented) & Proof of Payment – Bills and Receipt for other expenses incurre

If the actions taken by a claimant against the motorist from across the Causeway are unsuccessful after all avenues are exhausted, the claimant can approach either the Persatuan Insuran Am Malaysia (PIAM) or the General Insurance Association of Singapore (GIA) at the following respective address :-

Persatuan Insuran Am Malaysia (PIAM)
3rd Floor, Wisma PIAM
150 Jalan Tun Sambanthan
50470 Kuala Lumpur Malaysia
Tel No.: 0203-274 7399
Fax No.: 0203-274 5910

General Insurance Association of Singapore
48 Amoy Street Singapore 069874
Tel No : 65-221 8788
Fax No.: 65-227 2051

Each Association endeavours to provide clarifications and advice to motorists in their respective countries and to clear up any misunderstandings on the part of the motorists should these be apparent. PIAM and GIA will only assist after evidence of all necessary actions taken to pursue the matter is produced.

Source: GIA